Have a question about our products, your order, or anything else? We’re here to help. Get in touch and a member of our team will get back to you as soon as possible.
Email Us
For all enquiries, including questions about orders, products, returns, and cancellations, please email us at:
We aim to respond to all enquiries within 1–2 working days.
Order Enquiries
If your enquiry is about an existing order, please include your order number in your message so we can help you more quickly.
Returns & Cancellations
For information about returns, refunds, and your right to cancel, please see our Terms and Conditions. To start a return or cancellation, email us at hello@gbpremium.co.uk and we’ll guide you through the process.
Customer Care Hours
Our team is available Monday to Friday, 9:00am – 5:00pm (UK time), excluding bank holidays. Enquiries received outside these hours will be answered on the next working day.