Last updated: 26 June 2026
These Terms and Conditions (“Terms”) govern your use of https://gbpremium.co.uk and the purchase of products from us. By placing an order or using this website, you agree to these Terms.
1. About Us
This website is operated by Wholesale Premium Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 16788573, with registered office at Northolt, England.
You can contact us by email at hello@gbpremium.co.uk or by post at the registered address above.
2. Our Products
Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, taking medication, or under medical supervision, please consult a healthcare professional before use.
We take care to ensure product descriptions, ingredients, and images are accurate at the time of publication. Minor variations may occur (e.g. packaging updates). Always read the label on the product before use.
3. Orders
When you place an order, you are making an offer to purchase the products at the listed price. Your order is accepted when we send you an email confirming dispatch. Until then, no contract exists between us.
We may decline an order if a product is out of stock, the listed price was incorrect, your payment was declined, or we suspect fraudulent activity. If we cannot fulfil your order, we will refund any payment in full.
4. Pricing and Payment
All prices are shown in GBP. Delivery charges are shown at checkout before you confirm your order.
We accept the payment methods displayed at checkout. Payment is taken at the time of order. We are not responsible for any bank or card processing fees applied by your payment provider.
5. Delivery
We deliver to UK addresses only. Estimated delivery times are shown at checkout and are not guaranteed. Risk of loss passes to you when the goods are delivered to the address you provide.
If you have not received your order within 14 days of dispatch, please contact us.
6. Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
Exceptions for sealed goods: The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery. This applies to all food supplement products once the tamper-evident seal has been broken.
To exercise your right to cancel, contact us at hello@gbpremium.co.uk within the 14-day period. You must return the goods, unopened and in their original condition, within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the goods unless the goods are faulty or incorrectly described.
7. Refunds
If you cancel within the cooling-off period and return eligible goods in their original sealed condition, we will refund the price paid, including the standard delivery charge (we will not refund any premium delivery upgrade).
Refunds are issued via the original payment method within 14 days of receiving the returned goods or evidence of return, whichever is earlier.
8. Faulty or Incorrect Goods
If goods arrive faulty, damaged, or different from what you ordered, contact us within a reasonable period of discovering the issue. Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund.
This does not affect your statutory rights.
9. Our Liability
We are not liable for any loss or damage caused by use of our products contrary to product instructions, label warnings, or professional medical advice.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under English law.
Subject to the above, our total liability to you for any claim arising in connection with these Terms or your order is limited to the price paid for the products in question.
10. Privacy and Data
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.
11. Intellectual Property
All content on this website — text, images, logos, product descriptions — is owned by us or our licensors and is protected by UK copyright and trademark law. You may not reproduce, distribute, or use any content commercially without our written permission.
12. Website Use
You agree to use this website only for lawful purposes. You must not attempt to interfere with the website’s operation, attempt to gain unauthorised access, or use it to transmit harmful code.
13. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your order is the version that applies to that order.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Complaints
If you have a complaint, please contact us at hello@gbpremium.co.uk. We aim to respond within 5 working days.
If we cannot resolve a complaint, you may be able to refer the matter to an Alternative Dispute Resolution provider. [If applicable, name the ADR provider you are signed up to, or remove this line.]